- DBMS -
Home page
[back][up level][first][previous][next][last]
Apriori GT
    Apriori GT
        = 1997 
    Apriori GT is an automated problem resolution system for use in help desk,
     customer service, and technical support environments. Apriori manages
     the entire support process by combining problem resolution features with
     call management, flexible workflow and workload management, automatic
     communication, and management reporting tools. It facilitates self-service
     problem solving through email and the Web.= 1996